Digital Transformation
Business Analyst
12+ years of experience driving digital transformation initiatives, optimising business processes, and delivering strategic solutions that create measurable value
About Me
My journey began with foundational coding at a young age and has evolved alongside the cutting-edge technologies that shape today's digital environment. I specialise in simplifying digital solutions, ensuring they enhance rather than complicate our daily lives.
Simplified Solutions
Specialising in straightforward implementations that prioritise the human element and avoid over-engineering
Technology Integration
Guiding organisations in streamlining operations and enhancing customer experiences through seamless technology integration
Human-Centred Approach
Combining technical expertise with deep understanding of human behaviour to ensure digital transformation facilitates simplicity
Demystifying Technology
Passionate about filtering out complicated technical jargon, making technology understandable for everyone
My Approach
Throughout my career, I have had the privilege of guiding organisations in streamlining operations and enhancing customer experiences by seamlessly integrating the right technologies.
I combine technical expertise with a deep understanding of human behaviour to ensure that digital transformation facilitates simplicity and efficiency.
I am passionate about demystifying technology. I filter out complicated technical jargon so that it is understandable for everyone.
My mission is to empower businesses and individuals to embrace innovation with clarity and confidence, driving growth and success.
Core Principles
Services
Comprehensive solutions to drive your business forward and achieve sustainable growth
Strategic Insight
I provide business strategy with strategic planning to illuminate your growth path, backed by data-driven insights.
Operational Excellence
I assess your operations, providing a clear plan to increase efficiency and optimise bottlenecks by creating a strategy specific to you.
Digital Innovation
I guide your digital transformation, ensuring technology investments align with your growth strategy and your business remains competitive with the utilisation of AI automation.
Customer Experience
I immerse myself in the customer experiences to differentiate your brand to excite customers and internal teams.
Leadership Development
I offer executive coaching and leadership training to ensure your leaders have the clarity and technical competency to drive growth initiatives.
Expertise
Technical expertise combined with a deep understanding of human behaviour, developed through years of simplifying complex digital solutions
Business Analysis
- •Requirements Gathering & Analysis
- •Business Process Modeling
- •Stakeholder Management
- •Gap Analysis
- •SWOT Analysis
- •ROI & Business Case Development
Digital Transformation
- •Digital Strategy Development
- •Change Management
- •Process Automation
- •Digital Roadmap Planning
- •Transformation Execution
- •Agile Methodologies
Data & Analytics
- •Data Analysis & Visualization
- •Business Intelligence
- •KPI Development
- •Performance Metrics
- •Data-Driven Decision Making
- •Reporting & Dashboards
Technology & Tools
- •ERP Systems (SAP, Oracle)
- •CRM Platforms
- •Project Management Tools
- •Collaboration Platforms
- •Low-Code/No-Code Solutions
- •Cloud Technologies
Project Management
- •Agile/Scrum
- •Waterfall Methodology
- •Project Planning & Execution
- •Risk Management
- •Resource Allocation
- •Quality Assurance
Leadership & Strategy
- •Strategic Planning
- •Team Leadership
- •Cross-functional Collaboration
- •Executive Communication
- •Vendor Management
- •Training & Mentoring
Additional Expertise
User Experience Design
System Integration
Vendor Evaluation
Compliance & Governance
Cost-Benefit Analysis
Training Development
Documentation
Quality Assurance
Personal Strengths
Core competencies and expertise across a wide range of tools and platforms
Slack
ChatGPT
Claude
Microsoft Teams
Discord
Jira
Asana
Trello
Notion
Monday.com
Linear
ClickUp
GitHub
GitLab
Bitbucket
SourceTree
GitKraken
Git
VS Code
Slack
ChatGPT
Claude
Microsoft Teams
Discord
Jira
Asana
Trello
Notion
Monday.com
Linear
ClickUp
GitHub
GitLab
Bitbucket
SourceTree
GitKraken
Git
VS Code
Technical-Business Bridge
Expert in translating business intent into technical execution, connecting business context with engineering implementation
User Story Validation & Design
Proven experience in user story validation and design - refining complex user stories, defining acceptance criteria, and ensuring alignment with business rules
Technical Documentation
Solid background in documentation and maintaining technical records - establishing standards, version-controlled design docs, and clear system documentation
Stakeholder Management
Strong communication skills and stakeholder management - collaborating effectively with Product Owners, Technical Leads, and Engineers
Modern Software Delivery
Understanding of modern software delivery workflows and system dependencies - agile methodologies, CI/CD, and technical architecture
Best Practice & Know When Enough is Enough
Applying industry best practices while recognising when additional complexity is unnecessary - balancing excellence with pragmatism and avoiding over-engineering.
Key Skills & Competencies
Just a few insights
Showcasing impactful digital transformation initiatives and strategic solutions
Enterprise Digital Transformation
Led a comprehensive digital transformation initiative for a Fortune 500 company, resulting in 35% cost reduction and 40% improvement in customer satisfaction.
Technologies:
Key Results:
- $50M+ project value
- 35% cost reduction
- 40% customer satisfaction improvement
Cloud Migration Program
Managed enterprise-wide cloud migration, migrating 200+ applications to cloud infrastructure while maintaining zero downtime.
Technologies:
Key Results:
- 200+ applications migrated
- Zero downtime achieved
- 30% infrastructure cost savings
Process Automation Initiative
Designed and implemented robotic process automation (RPA) solutions, automating 50+ manual processes and freeing up 500+ hours per month.
Technologies:
Key Results:
- 50+ processes automated
- 500+ hours saved monthly
- 95% accuracy improvement
CRM Implementation
Spearheaded enterprise CRM implementation across 5 business units, improving sales pipeline visibility and customer relationship management.
Technologies:
Key Results:
- 5 business units onboarded
- 60% sales visibility increase
- 100% user adoption achieved
Data Analytics Platform
Developed comprehensive business intelligence platform providing real-time insights and dashboards for executive decision-making.
Technologies:
Key Results:
- Real-time reporting enabled
- 20+ executive dashboards
- 50% faster decision-making
Agile Transformation
Led organisation-wide agile transformation, transitioning 200+ team members to agile methodologies and improving delivery speed by 40%.
Technologies:
Key Results:
- 200+ team members trained
- 40% faster delivery
- 95% team satisfaction
Let's Connect
Connect with me to explore how I can help your business navigate the digital landscape with ease and effectiveness. I'm always open to discussing new opportunities and how we can simplify your digital solutions together.